KANSAS City, Mo. — Marisa Santillan sat down in the center of her dwelling room floor to engage in with her puppy dog. The two experienced a good deal of home simply because the $800 sofa Santillan experienced purchased and paid for again in June has never arrived.
She acquired it at Furniture Location on North Oak. It was meant to be sent in September. At first she wasn’t anxious when it did not arrive simply because she realized there had been world-wide provide chain troubles delaying the supply of lots of goods.
It was only following her cellphone calls to Household furniture Location went unanswered that she grew to become involved – so concerned that she drove to the retail store to check on the status of her sofa. She uncovered the door locked even although she was traveling to all through the center of the working day.
“OK, nicely maybe they just closed early,” Santillan reported. “So I went back again like a few much more occasions, and they were closed in the course of business enterprise hours.”
She eventually achieved operator Nicholas Baker by e mail. He told the retail store was relocating, but that her furnishings would nonetheless be shipped. So substantially time had passed by that position, that she asked for a refund as an alternative.
“They did not reply,” she explained.
She paid one more pay a visit to. This time the retail outlet was not just closed, it was empty. Santillan wasn’t the only customer in shock.
“That retail outlet is the cleanest I have at any time found it,” Ashlee Snyder Cox mentioned. “The signage is down. Almost nothing. Like you wouldn’t know what was in there.”
Cox claimed she gave the keep $1,700 again in March for a sofa, chair, loveseat and a rug. It was meant to get there in June.
“I’m truly disappointed,” Cox said. “I just sense definitely taken edge of.”
Cox claimed she started getting fearful in August and paid out a particular visit to the retailer. She stated the manager informed her the loveseat and chair experienced already arrived. The supervisor reported she was ready for the couch before offering the get.
Cox she mentioned requested to decide on up the two items the retail outlet experienced been given that day, but was explained to that would be difficult since they weren’t at the retailer, but in a warehouse in an undisclosed place.
When Cox spoke with Trouble Solvers two months afterwards she had almost nothing to demonstrate for her money except the $200 rug – the only piece of her purchase that she’d received.
Santillan and Cox are just two of six persons who contacted FOX4 Problem Solvers. All had identical tales. They were out hundreds of dollars and experienced nothing to display for it.
Trouble Solvers experimented with to track down operator Nicholas Baker. He did not answer to our cell phone phone calls. When we messaged him on Facebook, we had been blocked by each Baker and his associate Alissa Daniel Baker who prospects said ran the retailer.
Problem Solvers tried using getting Baker at a residence in the Northland that he lists as his business enterprise address with the Missouri Secretary of State’s Office. When no one answered the doorway, we remaining a business enterprise card but hardly ever heard from any person. A motor vehicle in the driveway tracked back again to a male who has the very same last title as Baker’s, according to the Missouri Department of Income.
We also had no luck when we knocked on the doorway of an tackle in Kearney when linked to Baker nor at a dwelling in Polo, which Baker experienced listed as the address of a organization registered with the Missouri Secretary of Condition – Mattress Manufacturing unit Direct KC.
Trouble Solvers then tried out speaking to the operator of the household furniture shipping and delivery support Baker utilized, according to his shopper receipts, Asset Transportation in Excelsior Spring. The owner never returned our connect with.
We weren’t the only kinds wanting for Baker. The proprietor of the Northland strip mall in which Home furnishings Place was found informed FOX4 he’s also seeking to come across him.
Here’s the excellent information. Following Trouble Solvers started investigating, some of the extended-awaited furniture started out remaining sent.
Two customers explained to us they were notified by a shipping firm that their home furnishings was on its way. The clients reported they obtained the home furnishings this week, but have hardly ever been delivered an clarification by Baker.
Other shoppers tell us they’re no longer intrigued in getting their furniture must it at any time get there. They’ve presently acquired new household furniture from a further keep to substitute it. All they want is their income again.
We’ll enable you know what happens.